Privacy Policy – The Tutor Bunker

At The Tutor Bunker, we respect your privacy and are committed to protecting the personal data of our students, parents, and guardians. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our tutoring services.

1. Information We Collect

• Contact details: Full name, email address, phone number, and postal address.
• Student information: Age, school, year group, and relevant academic details.
• Payment details: Processed securely via third-party payment providers.
• Lesson content: Notes, homework assignments, feedback, and communications.
• Recordings: Video/audio recordings of lessons, where applicable.

2. How We Use Your Information

• To provide tailored tutoring sessions and monitor academic progress.
• To communicate with students and parents/guardians about lessons, schedules, and progress.
• To maintain accurate records for administration and billing.
• To ensure quality and safeguarding through lesson recordings.
• To comply with legal or regulatory obligations.

3. Lesson Recordings

• Lessons may be recorded for quality assurance, safeguarding, and training purposes.
• Recordings are stored securely and accessible only to authorised staff.
• Recordings are not shared with third parties, unless required by law or with your explicit consent.
• Recordings are retained for a limited period (e.g., 6 months) and then securely deleted.

4. Data Sharing

We do not sell or rent your personal information to third parties.
We may share your data only with:

• Service providers (e.g., secure video platforms, payment processors).
• Regulatory authorities or legal bodies when required by law.

5. Data Security

• Encrypted storage of lesson recordings and personal details.
• Access restricted to staff on a need-to-know basis.
• Regular reviews of data handling procedures to maintain compliance with UK GDPR.

6. Data Retention

• Student records are retained for as long as necessary to provide services.
• Lesson recordings are stored only for the retention period stated above.
• After retention periods, data is securely deleted or anonymised.

7. Your Rights

• Access the data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (subject to legal obligations).
• Restrict or object to the processing of your data.
• Request a copy of your data in a portable format.

To exercise your rights, please contact us at: Vanessa@thetutorbunker.co.uk

8. Children’s Privacy

We only collect information necessary for tutoring services. Consent for collecting and processing student data must be provided by a parent or guardian if the student is under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or email.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:
The Tutor Bunker
Email: Vanessa@thetutorbunker.co.uk
Phone: 07786 580870