Terms & Conditions

• Lessons will end at the originally agreed time, even if the pupil arrives/logs on late and, for face-to-face lessons, parents/carers agree to arrive promptly at the end of every lesson to collect their child.
• Taster Lesson: The standard fee for a single, 60-minute, introductory lesson is paid for in advance via BACs, with no obligation to continue. This includes feedback to parents after the end of the lesson.
• Ongoing, regular weekly lessons are payable monthly in advance throughout the year, via BACs.
• School term dates are not followed; however, students can choose to take holiday for one week of their school Christmas and Easter holidays along with 2 weeks in the summer. If their tutor takes a holiday, the dates will be emailed in advance before the start of the month. Tuition fees include planning and preparation time along with feedback to parents as and when requested.

Please note for pupils having regular weekly lessons:

• Lessons cancelled/missed are payable in full – this includes cancellation for any reason including holidays, social events, illness, computer problems and traffic jams. If the lesson is a 1:1 I will make every effort to reschedule that week, but this will not always be possible.
• During the school summer holidays, 21st July – 4th September, pupils who have regular weekly lessons are expected to attend 4 lessons in order to maintain progress and retain their place. If requested in advance, summer holiday lessons may be arranged at different times/days according to availability.
• Termination of this agreement: one month’s notice of cancellation is required for regular weekly lessons unless previously agreed otherwise.

Extra and ad hoc Lessons:

• When available, extra lessons and ad hoc lessons must be paid for at the time of booking and no refunds are given for cancellation.

Late Fees:

• All lessons are payable in advance and prompt payment is very much appreciated. Once an invoice has been emailed to you, clients have up to 7 days to settle the account. Furthermore, as a last resort, I reserve the right to cancel lessons without notice and/or offer the place to another pupil when, despite a reminder being sent, payment is still overdue. If there are extenuating circumstances, please get in touch so we can discuss the best way forward.

Tutor cancelling lessons:

• If I have to cancel a lesson for any reason (other than non-payment of invoice) you will not be charged for this lesson. If possible, I will try to find a mutually convenient time for a replacement lesson. If that is not possible, the payment will be carried forward to the next invoice or, in the case of block bookings, or if notice has already been given, the fee will be refunded in full.